Cancellations & refunds.

Resumes and cover letters

Technical failures and duplicate charges are reviewed individually. If payment is verified but your PDF cannot be downloaded, contact support with the payment reference and a description of the problem. We will review the issue and the appropriate remedy, which may include restoring access or a refund. A request is not automatically approved or rejected simply because a download has occurred.

Cancelling a consultation

An upcoming paid consultation costs ₦5,000. If you cancel it, a ₦2,000 cancellation fee applies and ₦3,000 is due back as a refund. Open the booking through My purchases in the browser used to pay, review the cancellation confirmation and confirm your cancellation. This releases the appointment and records the refund request.

Refund requests are handled separately. Cancelling does not instantly return money. A booking marked refunded by CareerCraft records the operator’s refund entry; check your payment account for the actual credit.

If the booking cannot be delivered

If CareerCraft cannot confirm or provide your appointment, contact support to resolve the booking and discuss rescheduling or a refund. The customer cancellation fee is not a substitute for resolving a service failure. No additional no-show or late-arrival fee is set out in this policy.

Pending or failed payments

A declined or abandoned payment does not confirm a purchase. If your account shows a debit but CareerCraft has not confirmed payment, keep the reference and contact support before trying again. Verification or reversal may still be pending.

How to request help

Send the payment reference, service purchased and a short explanation through support. We may need to verify ownership of the order. Never send a card PIN, OTP, banking password or full card details. No fixed refund processing deadline has been established for this local test version.

All current transactions are tests, so refund records do not represent real funds being returned. This policy does not limit remedies required by applicable consumer law.